Something went wrong?
A call that will not connect, a charge that looks off, or a character who went too far. Most answers are here. Everything else is one email away.
Email supportThe call will not connect, or they cannot hear me
Check that the app has microphone access: iPhone Settings, then Call Me Back, then Microphone. Calls are live, so they need a steady connection; switch between WiFi and mobile data and try again. Still stuck? Email us with the rough time it happened.
They stopped texting me
That is part of the story. If you go quiet for days, they go quiet too and stop texting you first. They still pick up when you call. One good call can win them back.
I am not getting their calls or texts
They reach you with notifications. Turn them on in iPhone Settings, then Notifications, then Call Me Back. Focus modes can hold them back too.
How do I switch to someone else?
Open the list of who is calling you and pick another character. Your story with the first one stays where you left it. With Call Me Back Plus you can keep up to three stories going at once.
How do I cancel my subscription or get a refund?
Subscriptions are billed by Apple: iPhone Settings, then your name, then Subscriptions, then Call Me Back, then Cancel Subscription. Refunds are requested from Apple at reportaproblem.apple.com. We cannot issue them directly because Apple holds the payment.
I paid but Plus is not showing
In the app, open Settings, then Your plan, then Restore purchases. Make sure you are signed in with the same Apple ID you paid with.
How do I delete my data?
In the app, open Settings, then Memory and privacy, then delete your account. That makes every character forget you and removes your calls, texts, notes and selfies. You can also email us and we will handle it. Details are in the privacy policy.
A character said something off
Every character is AI and can get things wrong. If one crossed a line, email us the character name and roughly what happened. Character behavior is updated on our side, so fixes ship fast.