Support
Something broke, billing's weird, or a character was out of line? Here's how to fix it. Most answers are below; everything else is one email away.
Email support@rizzcall.appThe call won’t connect / she never picks up
Check that the app has microphone permission (iOS Settings → RizzCall → Microphone) and that you’re on a stable connection. If a call fails to start, the life it consumed is automatically refunded. Still stuck? Email us with the rough time it happened.
How do lives work?
Each plan includes a number of calls per day. They refill at midnight in your local timezone. The Daily Call never costs a life and is available on every plan, including free.
How do I cancel my subscription or get a refund?
Subscriptions are billed by Apple: iOS Settings → your name → Subscriptions → RizzCall → Cancel. Refunds are requested from Apple at reportaproblem.apple.com. We can’t issue them directly; Apple holds the money.
How do I delete my data?
In the app: Settings → Character memories to wipe what characters remember about you (per character or all), or Settings → Delete account to remove everything. You can also email us and we’ll handle it. Details in the privacy policy.
A character said something off
Characters improvise and are tuned to roast your performance, never you as a person, and to stay PG-13. If one crossed a line, email us the character name and roughly what happened. Character behavior is updated server-side, so fixes ship fast.
Too many notifications?
The hard cap is two per day: the Daily Call reminder and, at most, one callback. Both can be turned off in the app’s settings or in iOS notification settings.
My score feels unfair
The scorer grades the transcript of what was actually said, which is occasionally a hard thing to hear. Hung-up calls are capped below 45 by design. If a specific report looks broken (e.g. scored the wrong call), send us a screenshot.